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FAQ

Commonly asked questions by Imagine Forest users.

Frequently asked questions by users of Imagine Forest. If you have a question, please check if it has been answered below. If your question has not been answered, you can contact our team using the form on our contact us page.

Table of content:

  1. Is Imagine Forest 100% free?
  2. How do I create an account?
  3. Can I create multiple accounts using the same email address?
  4. How do I log into Imagine Forest?
  5. I lost my password, how do I reset it?
  6. I am a teacher, how do I reset my student's password?
  7. How do I write stories?
  8. Can you upload your own images to use in your story?
  9. How long does it take for my story to be published?
  10. Can I print out my story without publishing it?
  11. Why do some pages have missing images?
  12. Why does Imagine Forest ask for my child's birth date?
  13. Some of the areas on the activities map are locked, why?
  14. How come I haven't received the 'verified' badge?
  15. How can I extend the date for an assignment?
  16. I am a teacher, how do I sign my students up to use Imagine Forest?
  17. I am a teacher, can I view the work of my students?
  18. Do student accounts require email addresses?

  1. Is Imagine Forest 100% free?

    Yes, completely! All features on Imagine Forest are available to all users who are registered to the site.
  2. How do I create an account?

    Simply click the register button on the homepage and complete the form. To sign- up you will need to provide a username, password and an email address. If you are under 12, you will need your parent's email address to sign-up. And your parent must verify your account before you can log in.

    Signing up to Imagine Forest is free for everyone!
  3. Can I create multiple accounts using the same email address?

    Sadly, no. To keep accounts secure we only allow one user per email account. You may, however, be interested in creating a 'Teacher/Educator' account where you can sign multiple students/users using the same email address.
  4. How do I log into Imagine Forest?

    You will need your username and password to log into Imagine Forest. Simply visit the login page and enter your details in to access your account.

    You will need your username and password to log in!
  5. I lost my password, how do I reset it?

    If you have a 'regular user' account you can reset your password by simply clicking the forgot password link on the login page. Then you can enter the email address you gave when you signed up. You should then receive an email from Imagine Forest with instructions on how to reset your password.
    If you have a 'student' account with no email address, you will have to ask your teacher to reset your password for you. Once reset your teacher should provide you with a new password to log in with. For details on how your teacher can reset a student's password, please see our question below.
  6. I am a teacher, how do I reset my student's password?

    To reset a student's password, simply go to that student's settings page. Then enter a new password in the reset password section and click update. Then provide your student with the new password details, so they can log into their account.

    Teachers can easily reset their student's passwords!
  7. How do I write stories?

    Log into your account and click the 'Write' button in the top navigation. You will be taken to the story creator, where you can write as many stories as you like!

    Our story creator is simple to use!
  8. Can you upload your own images to use in your story?

    You can no longer upload your own images to use in your story. However, we do have a library of over 1,000 images for you to use. You can access this by clicking the orange 'Search' button in the image pop-up and use the search bar to find any image you like.

    Search for any image you like using the search feature!
  9. How long does it take for my story to be published?

    It normally takes between 1 to 3 days to check stories on our site and publish them into the library page. In some cases, it may take up to 7 days to publish your stories if we have any technical issues.

    Always double check your story before publishing it.
    To increase the chances of your story getting published into our library, please do the following:
    • Write at least 100 words (unless its a poem)
    • Remove any blank pages
    • Double check your story before publishing
    • Avoid copy and pasting text
    • Do not copy famous song lyrics

    If your book has not been published in our library in over 7 days, please check your notifications for the reason/s why your book has not been published.
  10. Can I print out my story without publishing it?

    Yes, you can. Before you actually publish your story, you can click the blue 'Download' button underneath the preview of your story. This will allow you to download and print your story without publishing it to the library.

    Printing your story is a good way to check it before you publish it!
  11. Why do some pages have missing images?

    If you can not publish your story because of a 'missing images' error, you can try the following:
    1. Scroll to the bottom of your story.
    2. Delete any blank pages.
    3. Ensure all images have been added.

    How to fix the ‘missing images’ error in Imagine Forest.
  12. Why does Imagine Forest ask for my child's birth date?

    Birth dates are optional to fill in and are private to the user only (this information will never go public). The idea behind collecting this information is so that in the future we can send our users special birthday messages on the site and offer rewards. For more information regarding the information we collect, please see our privacy policy.
  13. Some of the areas on the activities map are locked, why?

    You need to complete previous activities fully to unlock new activities on the map. We hope that this will motivate you to carry on writing!

    Our writing activities are designed to inspire you.
  14. How come I haven't received the 'verified' badge?

    To receive the verified badge you must do the following:
    • Verify your email address, by clicking on the link in the welcome email you received.
    • Change your avatar picture.
    • Complete the fields in the profile section i.e. about info, country, D.O.B and favourite book.
  15. How can I extend the date for an assignment?

    We are afraid at this current time, we do not have the option to extend the date for an assignment after the deadline has passed. You can, however, extend the date and change assignment details before the deadline.

    Please also note, students who have completely skipped or ignored the assignment, get an automatic fail after the deadline. Students who have completed the assignment can re-submit the assignment after the deadline based on their teacher's feedback.

    Change your assignment’s title, image, due date and more!
  16. I am a teacher, how do I sign my students up to use Imagine Forest?

    You will need a 'Educator/teacher' account (don't worry this is free). You create one by visiting our sign-up page and selecting the 'Educator/teacher' option. Once you have created your account you can create as many different classrooms and add as many students as you like to each classroom.

    Add as many students as you like to your classrooms!
    Once your students are added to a classroom, you can do the following:
    • Create assignments for students to complete (3 types to choose from: Write a story, Complete an Activity & XP point challenge).
    • Grade completed assignments (excluding XP point assignment type).
    • Reset passwords for students who forgot their account password.
    • Keep track of a student's completed assignments.
  17. I am a teacher, can I view the work of my students?

    There are two ways to view your student's work:
    1. Create an assignment and wait for your students to submit their assignments. Then you can read and grade them, as well as provide your feedback (excluding collect points assignment).
    2. If a student publishes a story using the story creator (which is not part of an assignment), our team will check it and publish it to the library page within 3 days for you to view.
  18. Do student accounts require email addresses?

    Students do not require an email address to use Imagine Forest, as they can register using a classroom code. If a student forgets their password, their teacher can reset the password for them. Teachers can also add an email address for their students later on in the student settings page.

Can't find what you're looking for? Contact Imagine Forest.

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